About
Results-driven professional with a robust background in customer account and operations management, complemented by emerging expertise in software development. Adept at leveraging strong communication, problem-solving, and team coordination skills to drive business growth and enhance customer satisfaction. Currently advancing technical proficiencies through the 3MTT Software Development Fellowship, positioning for impactful roles at the intersection of technology and operational excellence.
Work
ELITEZ INTEGRATED SERVICES
|Founder & Operations Manager
Ibadan, Oyo State, Nigeria
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Summary
Founded and managed a professional cleaning services company, overseeing operations, staff, client relations, and business development for residential and commercial clients.
Highlights
Founded and successfully launched a professional cleaning services company, acquiring a diverse portfolio of residential and commercial clients.
Coordinated daily operations, including staff scheduling, customer support, and service delivery, ensuring seamless execution across all client engagements.
Trained and supervised a team of cleaning staff, implementing quality control measures that resulted in consistent service excellence and high customer satisfaction.
Managed key client relationships, optimized operational processes, and drove business development activities, expanding market presence and client base.
Implemented eco-friendly and cost-effective operational practices, enhancing sustainability while improving efficiency.
OMNIBIZ
|Customer Account Manager (CAM)
Ibadan, Oyo State, Nigeria
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Summary
Managed customer accounts and relationships, ensuring high satisfaction and supporting business growth through effective communication and service delivery.
Highlights
Managed a portfolio of customer accounts, fostering strong client relationships and resolving product inquiries to ensure high satisfaction.
Assisted customers with product inquiries, streamlined order processing, and expedited issue resolution, improving service efficiency.
Monitored customer satisfaction metrics and ensured timely service delivery, contributing to positive client feedback.
Supported business growth initiatives by leveraging effective communication and proactive account management strategies.
Maintained accurate customer records and transaction updates, enhancing data integrity and operational efficiency.
EXPRESS CLEANING SERVICES
|Operations Manager
Ibadan, Oyo State, Nigeria
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Summary
Supervised cleaning teams and managed operational schedules, ensuring high-quality service delivery and client satisfaction.
Highlights
Supervised multiple cleaning teams and managed complex operational schedules, optimizing resource allocation for efficient service delivery.
Ensured high-quality service delivery, consistently achieving positive customer satisfaction ratings.
Handled client complaints and resolved operational issues promptly, maintaining strong client relationships and minimizing service disruptions.
Conducted regular site inspections and monitored safety procedures, ensuring compliance and a safe working environment.
Maintained accurate operational records and monitored business expenses, contributing to cost control and improved accountability.
PRIVATE HOME TUTOR
|Private Tutor
Ibadan, Oyo State, Nigeria
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Summary
Provided personalized academic support, developing lesson plans and guiding students to improve performance and achieve academic goals.
Highlights
Developed and delivered personalized lesson plans, adapting teaching methods to individual student needs for optimal learning outcomes.
Assisted students with assignments, projects, and academic improvement, leading to demonstrable progress in their studies.
Identified individual student strengths and learning challenges, implementing targeted strategies to foster academic growth.
Supported students in achieving better academic performance by providing consistent guidance and encouragement.
NATIONAL YOUTH SERVICE CORPS (NYSC)
|Corps Member
Ile Ife, Osun State, Nigeria
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Summary
Taught and supported students, evaluated performance, and assisted instructors with classroom and administrative activities.
Highlights
Taught and provided academic support to students, tailoring instruction to meet diverse academic needs and learning styles.
Evaluated assignments and maintained comprehensive student performance records, effectively tracking progress and identifying areas for improvement.
Assisted instructors with classroom management and administrative activities, contributing to a smooth and organized learning environment.
Supported the effective integration of audiovisual and teaching equipment, enhancing instructional delivery and student engagement.
OLATUNJI FARMS
|Cashier
Ibadan, Oyo State, Nigeria
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Summary
Processed customer payments, managed sales records, and resolved inquiries while assisting with product sales and delivery coordination.
Highlights
Processed customer payments accurately and efficiently, ensuring seamless transaction completion and customer satisfaction.
Resolved customer inquiries promptly and maintained positive customer relations, enhancing the overall customer experience.
Managed detailed sales records and meticulously reconciled daily transactions, ensuring financial accuracy and accountability.
Assisted with product sales and coordinated delivery logistics, contributing to streamlined operations and timely customer fulfillment.
FATASH COMPUTER CENTRE
|Cashier & Sales Representative
Oyo, Oyo State, Nigeria
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Summary
Assisted customers with product inquiries and purchases, processed payments, and supported sales activities.
Highlights
Assisted numerous customers with product inquiries and facilitated purchases, contributing to a positive shopping experience.
Processed payments accurately and maintained detailed transaction records, ensuring financial integrity and ease of reconciliation.
Supported overall customer satisfaction initiatives and actively participated in sales activities to meet monthly targets.
Education
CHARTERED INSTITUTE OF HUMAN RESOURCE MANAGEMENT
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PGD
Human Resource Management
Courses
Human Resource Management
Health Safety & Environment
EKITI STATE UNIVERSITY
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B.Ed.
Educational Management (Economics Option)
Courses
Educational Administration
Statistics
Econometrics
Guidance & Counselling
EMMANUEL ALAYANDE COLLEGE OF EDUCATION
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Diploma
Early Childhood Care and Education
Languages
English
OLATUNJI ZAINAB OLANREWAJU
Results-driven professional with expertise in customer account management, operations, and software development.
Ibadan, NG.Certificates
Alison Professional Courses
Issued By
Alison
Virtual Assistant Certification
Issued By
N/A
Young African Leaders Initiative (YALI)
Issued By
Young African Leaders Initiative
3MTT Software Development Fellowship
Issued By
3MTT
Cisco Networking Academy – OpenEDG
Issued By
Cisco Networking Academy
Digital Nigeria
Issued By
Digital Nigeria
Chartered Institute of Human Resource Management (CIHRM)
Issued By
Chartered Institute of Human Resource Management
Teachers Registration Council of Nigeria (TRCN)
Issued By
Teachers Registration Council of Nigeria
Skills
Software Development
Software Development Fundamentals, Basic Networking.
Virtual Assistance & Administrative Support
Virtual Assistance, Email & Calendar Management, Internet Research, Data Entry, Administrative Support, Digital Communication Tools.
Office Productivity
Microsoft Office Suite, Google Workspace.
Customer Relationship Management
Customer Relationship Management (CRM), Customer Support, Client Relationship Management.
Operations Management
Operations Management, Organizational Skills, Time Management.
Leadership & Communication
Team Leadership, Communication Skills, Problem Solving, Training & Development.
Human Resources
Human Resource Support.